blog about it

I have a soft spot for technicians, probably because I want to be one. Rarely do I come across rude technicians. Today, after receiving a technician visit yesterday, my record still holds that 90% of the time my work is completed by competent and polite people.

happy circumstances

a day early

After I finished working online at a restaurant, I went home to do a few things before Sunday’s for the technician to maybe make an appearance, between 8 and 8. I was unlocking my door when my cell rang and it was the AT&T technician, a live person, calling to say he was on his way to work on my phone. Talk about fortuitous! I put my things away and before I knew it, he was at my door.

a familiar face

I always have a hesitation about people coming to my door. But, this man had a uniform, announced himself and the company before he moved to enter, and I recognized his face from helping me some years prior. So, I was okay with letting him in.

great tech service is a wonderful thing

He was nice, efficient, thorough. He fixed the break in the equipment outside and came back in to check the phone jacks before he left. He even checked and told me that my modem is still good for the internet (coming soon). In spite of all my frustration in getting help, this man made up for it and he didn’t even know it. His only effort toward this was doing his job well.

I’m pleased to say that my face-to-face experience was as good as I expected it would be. We chatted for a bit and he was on his way. And my phone works!

resigned to automated mediocrity

While the run-around on the telephone is always an unpleasant experience, I think it may be a symptom of the way the world will be for a while to come. When you say someone will call you back, and set a recorded message to play thinking that’s appropriate, I know there’s no way this company’s going to change soon.